Masterwize State Manager Profile: Ray

Posted - By Masterwize

Ray is the NSW Area Manager for Masterwize (pictured on the right), which means he overseas regular cleaning services at more than 300 retail and business locations across the State.

“My day starts at 6. The majority of our cleaners work outside of business hours so the first task in the day is to make sure that everyone was able to get to their location on time.

With more than 250 cleaners under my supervision, it’s inevitable that we have the occasional no show due to illness or some other unforeseen event.

Real Time Reporting System

Our automated system alerts me of any no-shows so in the morning, I focus organising replacement cleaners and schedule make up cleans with the help of Masterwize HQ in Sydney.

Today is the weekly conference call with the National Manager and my State Managers peers from Victoria, Queensland, South Australia and Western Australia.

This is a great opportunity to catch up, swap notes and share learnings with my colleagues.

After the call, I begin my daily tour of our customer sites. My remit stretches from Ballina in the North across to West Wyalong and down to Bega.

Fortunately, I’m not expected to cover that distance every day! My circuit today takes me from customer sites in Mount Druitt and then on to St. Mary’s, Penrith, Richmond and Windsor.

Daily Cleaning Audits

During a typical day, I’d visit ten stores where I conduct detailed store audits. I will check in with our cleaning operators and meet up with Store and Regional Managers. The majority of my sites are retail locations with some commercial and business locations thrown in.

At each audit, I evaluate the cleaning stock, test and tag equipment and deliver training and coaching updates to my colleagues, which are recorded on our electronic quality management systems via my able assistant, a tablet computer!

Client Satisfaction

Satisfied that all of our clients are happy and our operators are motivated and clear about what’s required over the remainder of the week, I head home.

From 4-6pm, it’s time to focus on paperwork, calls and checking in with head office. I spend a while preparing from my trip up to Northern New South Wales, which is the focus for tomorrow.

Until 14th July 2016, we’re offering new customers to Masterwize a 30% discount on Strip & Seal services. Click here to learn more. 

Click below to learn more about Masterwize services.

Multi Location Cleaning

Multi Location Cleaning

  • Australia-wide coverage
  • Reliable service delivery
  • Real time reporting
  • 24/7 customer support
  • Time and attendance
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Property<br />
Services

Property
Services

  • Tailored solutions
  • Best practice methods
  • Soft facility services
  • Supply of consumables
  • Management support
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Specialised<br />
One-off Cleaning

Specialised
One-off Cleaning

  • Strip and seal service
  • Hard floor maintenance
  • Carpet cleaning
  • Store fitters clean
  • Rapid response
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