How We Use Technology At Masterwize

Posted - By Masterwize

Technology is a big part of business these days, and the cleaning sector is no exception. The leading cleaning and property services companies are using technology in innovative ways and this is an area where we as a business strive to stay in front.

Technology is a big part of our business. It allows us to deliver efficient and consistent cleaning services quality across 1,000 sites in Australia, and provides a platform for enhanced management and reporting services to our clients.

Our use of technology cover:

Automated time and attendance monitoring system

The eyes and ears of Masterwize, this tech tracks the real-time whereabouts of the cleaning operators and project teams. If a staff member hasn’t turned up for a shift, the system sends out an automated alert to notify managers. This then allows our managers, to act. Responses could include organising a replacement cleaner and if that’s not possible a make-up clean ASAP. Scheduled work shifts are verified instantly through the system, which ensures a proactive cleaning management and high quality client outcomes.

Enterprise Quality Management System

Our EQMS provides real-time visual access across our entire business. It ensures that our services meet quality guarantees in accordance with our ISO 9001:2008 quality management certification. This system gives you full access to contract status everyday of the year. The platform allows us to monitor and adapt to your needs and ensure that we deliver a tailored solution to your business.

Technology for Training Management

Technology enables us to efficiently manage and deliver employee training. Our EQMS supports “in the field” training delivery and ensures that cleaning and service operators are compliant with best practice methods, and our environmental and safety policies.

Client Feedback

We also use technology to manage customer feedback loops with our clients. Based on the NPS methodology our client feedback and reporting systems ensure that we take an “outside in” approach that makes every customer interaction with Masterwize a positive one.

In combination, these technologies cleverly compliment one another. These tools support the management team by providing a streamlined and efficient process, and the customer receives consistent, high quality results.

Technology provides a fundamental platform for our business and supports our mission, which is to be the most admired cleaning and property service partner in Australia.

Until 14th July 2016, we’re offering new customers to Masterwize a 30% discount on Strip & Seal services. Click here to learn more. 

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Multi Location Cleaning

Multi Location Cleaning

  • Australia-wide coverage
  • Reliable service delivery
  • Real time reporting
  • 24/7 customer support
  • Time and attendance
Read more
Property<br />
Services

Property
Services

  • Tailored solutions
  • Best practice methods
  • Soft facility services
  • Supply of consumables
  • Management support
Read more
Specialised<br />
One-off Cleaning

Specialised
One-off Cleaning

  • Strip and seal service
  • Hard floor maintenance
  • Carpet cleaning
  • Store fitters clean
  • Rapid response
Read more